The full event agenda will be revealed in the coming weeks, but you can head over to the speaker page to see the line-up thus far, including brands such as Alibaba, Dyson, Octopus Energy and Tony’s Chocolonely.
At the event we’ll be discussing what 2021 has in store for customer service, design and UX, retail and ecommerce, customer insight and more.
As Econsultancy founder Ashley Friedlein writes in his 2021 digital trends predictions, “Customer experience, along with data and digital transformation, is a mega trend that has been playing out for years already and will endure for years to come. But it seems increasingly clear that for experiences to be successful they either need to speed up and become realtime or consciously slow down to be more immersive and considered.”
So, after a year of disruption, how are brands planning to cater to new customer needs and behaviours driven by the shift to online and the trend for home working? As industries such as travel and retail plan for a potential bounce back, we’ll be examining the role of customer experience within the organisation, and exploring newly formed customer expectations of everything from martech to brand purpose.
Early bird tickets are now available. For more information and to buy a ticket go to econsultancy.com/event/econsultancy-live/
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