It’’ s been 2 years because we at Usersnap began establishing a tool for Customer Experience. We should state – – it’s been such an …
Tag: feedback
Customer-Centric Transformation with Power of Feedback – Talk @ Journey to CX Summit
This article is an adaptation of Klaus-M. Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till …
How to Craft a Reputation Management Plan
In today’s digital environment, companies are at a drawback when it pertains to handling their brand name’s credibility. Confronted with an avalanche of consumer feedback …
NPS Alone Isn’t Enough. Here’s Why.
Aside from functioning as a badge of honor (and in some cases a point of pity), NPS alone isn’’ t a real indication of client …