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Tag: customer
Customer Experience Tips for 2021
2020 changed everything, and for most of the year, businesses have looked toward 2021 as the chance to enact a fresh start without the ongoing …
The State of Customer Experience Report in 2020 – CX statistics to help you move in the right direction
It’’ s been 2 years because we at Usersnap began establishing a tool for Customer Experience. We should state – – it’s been such an …
Believe it or not, engineers now call the shots in India’s broking industry!
NEW DELHI: Gone are the days when if you called a broker, the phone would have more than likely been chosen by a financing guy.In …
Customer-Centric Transformation with Power of Feedback – Talk @ Journey to CX Summit
This article is an adaptation of Klaus-M. Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till …
How to Craft a Reputation Management Plan
In today’s digital environment, companies are at a drawback when it pertains to handling their brand name’s credibility. Confronted with an avalanche of consumer feedback …
10 Ways Enterprises Are Getting Results From AI Strategies
One in 10 enterprises now use 10 or more AI applications; chatbots, process optimization, and fraud analysis lead a recent survey’s top use cases according …
The Ultimate Guide to Using WhatsApp for Business in 2020
Does your business offer international services, but you’ve found it hard to connect with global customers in a personalized, cost-effective way? Do you, as a …
To Connect with Digital Customers, Brands Must Listen First
As the majority of our communication channels switch to digital, listening to consumers first has never been more crucial. Amid the global changes we’re all …
42% of B2B Marketers Say They Need Better Personalized Marketing
Are your B2B marketing techniques not yielding anticipated returns? Opportunities are you will require to individualize your marketing methods if yes. .B2B Marketing Personalization. According …